FAQs

General

What is the Black Desert Championship?

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The Black Desert Championship is a fall event on the PGA TOUR held at Black Desert Resort in Ivins, Utah. It is the first PGA TOUR event in Utah in 60 years.

When is the Black Desert Championship?

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October 9 – 13, 2024

What PGA TOUR players are playing in the tournament?

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The deadline for PGA TOUR players to commit is Friday, October 4 at 5:00 PM. Please remember, players can withdraw from a tournament at any time.

Purchasing Passes

How do I purchase passes for the Tournament?

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Passes can ONLY be purchased online through Ticketmaster beginning Wednesday, August 7 at 10 a.m. MT.

All passes are digital and cannot be printed. Ticketmaster is the official provider of the Black Desert Championship. We cannot guarantee that passes purchased from other websites are valid.

Can I buy passes at the gate?

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There are no on-site sales; however, passes can be purchased online through the website at any time, if available.

Do children need a pass?

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For grounds access, children ages 3 – 15 need a youth grounds pass while children 2 and under 2 years old are free.

For access to any of the hospitality venues, children ages 3 – 15 need a venue-specific pass while children 2 and under 2 years old are free.

What does a grounds pass give me access to?

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A daily grounds pass allows you access to the golf course where you can walk the holes and follow your favorite pro! Parking at Tech Ridge is included. No food or drink is included with a grounds pass.

What do the hospitality tickets give me access to?

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There are three hospitality locations to chose from and more information can be found here: https://blackdesertchampionshipmens.com/passes/vip-experiences/

All three hospitality options include a premium lunch, snacks and alcoholic & non-alcoholic beverages.

Are there discounted passes available?

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No. There are specially priced youth passes available for fans ages 3 – 15. There are no military or senior discount passes available.

What if I have trouble accessing my passes when I get to the tournament?

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If you are having trouble accessing your passes, please see the ticket resolution contact located at the entrance gates for assistance.

Is re-entry allowed?

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We do not allow re-entry. Please visit https://www.pgatour.com/company/terms-conditions-tickets-and-merchandise for more information.

I bought the wrong day and want to exchange; how can I do that?

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Unfortunately, we do not offer refunds or exchanges. You can always sell your passes on Ticketmaster.com. 

Can I get a refund for my passes?

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All sales are FINAL. There are no refunds or exchanges. Ticketmaster is the official provider of the Black Desert Championship. We cannot guarantee that passes purchased from other websites are valid.

I’m seeing a “technical difficulty” or other error message on buy screen when I try to buy passes. What’s wrong?

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You may get a pop-up message if you are on a VPN. We’ve seen some issues logging in when companies have additional computer security measures. Please try to purchase passes using your smartphone.

Who can I contact for pass related questions?

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Please contact us at ticketing@blackdesertevents.com or by calling (385) 503-3539.

Parking

Where can I park?

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Parking is designated based on pass type. There is no public parking in Santa Clara or Ivins. Please click visit the Transportation & Parking page to learn more.

Where is accessible parking?

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For accessible parking options, please contact the tournament office at (385) 503-3539 or ticketing@blackdesertevents.com

What time do parking lots open/close?

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On Wednesday, parking lots open at 8 am and then at 6:30 am Thursday through Sunday.

If I ride my bicycle, where can I park?

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Fans are encouraged to consider alternative transportation options like walking or bicycling and utilizing the trails along Snow Canyon Parkway and Pioneer Parkway that lead to Championship entrances. There is secure, complimentary bicycle parking courtesy of Ari Bicycles, located at both tournament entrances. Fans are encouraged to ride their e-bikes or traditional bikes. Don’t forget to bring your bike lock.

Please note, those who park at in Bicycle Parking presented by Ari Bicycle off of Snow Canyon must secure a free pass in advance. To obtain your bicycle parking pass, click here.

I'm getting dropped off. Where is the best location?

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We have a convenient drop-off and pick-up location in Lot 3, which is adjacent to the course. Please visit our Transportation & Parking page to learn more.

Can I drive my personal golf cart to the course?

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No outside golf carts permitted on Black Desert property.  We encourage our friends from Santa Clara and Ivins to walk and ride bicycles to the Championship.  However, please leave your personal golf cart at home.

Managing Passes

I bought passes, but never received a confirmation email. How do I get my passes?

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Your email may be blocked from receiving emails from Ticketmaster, please check your Junk or Spam folder. If you still do not see your confirmation, please login to your tournament account by clicking here using the email you used to purchase and see if you can view your passes there. Once you do, click “Manage Passes,” and proceed to follow directions to Add to Mobile Wallet.

I can’t see my passes using the Ticketmaster App – where are they?

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Please go to the Black Desert Championship Ticketmaster Account Manager home page to login, view, and manage your passes.

I can’t see my passes if I login to Ticketmaster.com – where are they?

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Please go to the Black Desert Championship Ticketmaster Account Manager home page to login, view, and manage your passes.

I can’t see my passes from the email I received, when I login on my computer – where are they?

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Please go to the Black Desert Championship Ticketmaster Account Manager home page to login, view, and manage your tickets. Then follow steps to Add to Wallet.

How do I transfer passes to someone else?

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  1. Click “Manage Tickets” in your ticket confirmation email or visit the Black Desert Championship Ticketmaster Account Manager home page
  2. Sign in or create an account.
  3. Select “Manage Passes.”
  4. Select “Transfer.”
  5. Select which passes to transfer and click “Next.”
  6. Add a new recipient by entering in first name, last name, and email address and click Add.
  7. Select Transfer, then Done.

Recipients will receive an email notification with the passes and once accepted, you will receive an email confirmation.

Does the person I’m transferring passes to need a Ticketmaster Account Manager account?

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Yes. When they click the “Accept Tickets” button in the email they receive, they will be prompted to either set up an account or log in to their existing account.

How will I know my pass transfer was received?

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You will see a confirmation notice on your screen after clicking “Transfer.” As well, you’ll receive an email notification that the passes were sent. Once your friend accepts, you’ll receive a second email notifying you.

Once I transfer passes, can they then also re-transfer to another person?

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Yes, anyone can transfer passes. Once a pass has been accepted, the ownership transfers from your account to their account.

What if I find out one of my friends cannot attend?

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We recommend they not accept the pass unless they are sure they can attend, but if they do need to cancel have them transfer the pass back or onward to the next guest.

Can I have multiple passes on the same phone?

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Yes, but it’s simplest to transfer a pass to each attendee to streamline the entry process at the gates.

What happens if my family or friend doesn’t have a smart phone?

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It is important that you still send them the pass transfer offer to their preferred email address. If this step is taken, we can assist them on the day-of at our on-site ticket service locations at the 16th Tee and Resort Entrances. Please note, there may be a wait.

How do I add passes to my mobile wallet?

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  1. Pull up your Ticketmaster confirmation email on your phone to add the passes to your mobile wallet.
  2. Click Manage Tickets.
  3. Log in to Ticketmaster.
  4. Select View Tickets.
  5. Select Add to Wallet.

I don’t have a smartphone; can I just print the passes and bring to the gates?

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No, the tournament is 100% mobile-entry. If you do not have a smartphone, you’ll need to visit the Ticket Services tent at either the 16th Tee or Resort Entrance where staff can assist you. Please note, there may be a wait at peak times of the day.

Can I just take a screenshot of my passes/QR code instead?

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No. The scanners will not scan a screenshot.

Will you have Will Call?

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We will have Ticket Services to assist with any ticketing question. Since we are 100% digital, there are no physical passes to pick up or drop off.

What is Ticketmaster Account Manager?

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Account Manager is part of the Ticketmaster family. Since fans to the Black Desert Championship can have tickets to multiple days of the tournament, Account Manager allows for ticket coordination across the five-day tournament. It is used commonly in sports.

Entry Policies

What kind of purse or backpack can I bring in?

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You may bring a small purse or bag (max size of 6”x 6” x 6”). View our full bag policy here.

Can I bring a chair into the tournament?

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You are allowed to bring pop-up chairs and stools but without its carrying bag. No lawn chairs or step stools allowed. Please visit our Permitted and Prohibited Items section for more information on what is not allowed into the tournament.

Can I bring a bottle of water?

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Fans may bring in a maximum of two (2) factory-sealed, bottled waters that are 16.9oz or less into the tournament.